Google Will Stumble?
Dan over at Riehl World View thinks Google will stumble due to non-existent customer service.
I agree that Google’s service is pretty bad, but their products are free. And sugesting that GMail only having 2.5% of the market share of email is a bad thing is, in my opinion, missing a key point. 2.5% of all email? In less than a year? Getting people to switch email addresses at this point in the evolution of the internet is actually a pretty big accomplishment. (Maybe that’s not what “the market” means, it may be referring to web mail). I suggest the reason is that all the junk mail is going to the old email accounts, inflating the numbers. :-)
http://myopiczeal.blogsome.com/2006/05/24/google-will-stumble/trackback/
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